On May 16, 2025, Sender Su, founder of CROSSWISE INFOTECH LIMITED, participated in the seminar titled *“Future Visions: AI in Governance and HR – Overcoming Challenges and Unlocking Opportunities”*, jointly organized by the Hong Kong Computer Society (HKCS) and the Hong Kong Institute of Human Resource Management (HKIHRM), in his capacity as a professional member of HKCS.
The two-hour session was fast-paced, focused, and packed with insightful content. Speakers from different organizations shared their experiences of adopting AI in corporate governance and human resources management. They discussed the challenges encountered during implementation, explored both proactive and reactive solutions, and answered several thought-provoking questions from the audience.
At the heart of these discussions was a common issue: how to deal with the negative impacts that may arise during the adoption of new technologies.
Drawing from over two decades of experience in the IT industry and as a senior executive leading technology projects, Sender believes that whenever a new technology is introduced into a non-IT company — from initial awareness, evaluation, and adoption to eventual value creation — it often faces skepticism or even criticism from people at all levels of the organization.
The key to handling such resistance lies in building and maintaining a culture of responsibility.
Whether applying AI at the strategic level of corporate governance or in specific functions like HR management, the ultimate goal remains the same — to empower sustainable business growth and enable both employees and the company to grow together.
However, unlike previous technological advancements, AI based on large language models demonstrates an unprecedented level of “human-like” capability. It not only mimics human language but, in some cases, can be difficult to distinguish from real people. This feature brings great potential for efficiency gains, but also introduces new management challenges.
On the positive side, effectively integrating AI into business operations can significantly improve the efficiency of management processes, enhance decision quality, and accelerate execution. On the flip side, without proper guidance and oversight, employees across all levels may become overly reliant on AI, leading to complacency and a decline in critical thinking — ultimately weakening individual accountability.
But in business, accountability always rests with people, not machines. AI cannot be held responsible, nor can it be punished — unplugging it as a form of punishment is simply a joke.
Therefore, CROSSWISE INFOTECH LIMITED advocates that as companies adopt AI, they must simultaneously strengthen internal systems of responsibility. This includes, but is not limited to:
Restructuring governance frameworks to ensure ethical and compliant use of AI;
Optimizing institutional design to align responsibilities with AI-related tasks;
Upgrading employee training to build understanding, analytical skills, and critical thinking around AI outputs;
Adjusting performance mechanisms to incorporate AI-related duties into KPIs and reinforce a sense of accountability.
In short, organizations need to cultivate both the ability and mindset for employees to question, evaluate, and apply AI-generated outputs responsibly — only then can they truly overcome challenges and seize opportunities.
Only by doing so can businesses build a governance system that not only addresses the challenges brought by AI, but also fully unleashes its potential. In fact, the successful adoption of any new technology depends heavily on a clear framework of accountability and a strong organizational culture — principles that CROSSWISE INFOTECH LIMITED has consistently upheld throughout its digital transformation journey.
Article photo is shot by CrossWise.